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AI Assistant · ChatGPT-powered

Your AI co-pilot inside every WhatsApp chat.

Stop typing the same reply ten times a day. Wassenger's AI Assistant reads the conversation, drafts the right response, and learns how your team talks — all inside the same shared inbox.

  • Train the AI to match your business communication style
  • Generate context-aware responses in seconds
  • Translate and summarise messages in any language
  • Rephrase and change the tone and style of messages
Start free trialSee it work
Wassenger AI Assistant
How it helps

Four superpowers, one click away.

Each one solves a different productivity drain. Use them solo or stack them in the same chat.

Explain

Let the AI summarise, analyse and translate inbound messages — even ones in languages you do not speak.

Reply

Generate multiple conversation-aware responses in seconds — pick the best one or keep tweaking.

Re-write

Relaborate your messages to match a friendlier, more formal or more concise tone — same content, right voice.

Train

Instruct the AI to tailor behaviour, vocabulary and product knowledge to fit your business needs.

Explain

Understand every customer message — even in a foreign language.

Click Explain and the AI summarises the conversation, flags intent, and translates whatever the customer said. Especially handy for inbox triage when the message is long or in a language no one on the team speaks.

  • Translate any inbound message to your team's language.
  • Summarise long conversations into one paragraph.
  • Flag the customer's intent so the right agent picks it up.
AI Explain
Reply

Draft the right reply in seconds.

Stuck on how to phrase it? Ask the AI for 3 different reply suggestions. Pick one, tweak if you want, send. Every reply learns from your past conversations so it sounds like you, not like a robot.

  • Three context-aware drafts, every time.
  • Trained on your previous replies so the voice matches.
  • One-click to send, edit in place, or regenerate.
AI Reply
Train

Teach the AI how your business talks.

Upload your brand guidelines, product catalogues, support scripts. The AI uses them as ground truth — so every generated reply mentions the right product names, follows your tone of voice, and stays inside your business rules.

  • Per-workspace training data — your AI, your knowledge.
  • Override per agent or per team if needed.
  • Updates apply instantly across every inbox.
AI Train
FAQ

Frequently Asked Questions

The most common questions about the AI Assistant.

What is the AI assistant feature and how does it work?
The AI assistant is a tool powered by advanced AI technology that automates your communication processes. It generates context-aware responses in seconds, understands customer messages, translates and summarises them, and adapts to your business voice. It works inside every chat in the shared inbox, with a one-click trigger for each capability.
In what plans is the AI assistant included?
The AI assistant is included in the Business and Enterprise plans at no extra charge. Starter plans can still trigger the AI but with a lower monthly quota.
Does the AI assistant use ChatGPT?
Yes — we use OpenAI's GPT family models under the hood, plus our own context layer that grounds responses in your workspace data (recent chats, training documents, agent notes).
Can I train the AI to fit my requirements?
Yes. Upload brand guidelines, product catalogues, FAQs or any reference document. The AI uses them as ground truth — responses reflect your tone, mention the right product names, and follow your business rules.
How are data and privacy protected when using the AI assistant?
Your training data and conversations are isolated per workspace and never used to train third-party models. We use OpenAI's enterprise endpoints where messages are not retained for model improvement. Wassenger is hosted in the EU and follows GDPR.
Do I need to use my own OpenAI account?
No. The AI assistant runs on Wassenger's billing — no separate OpenAI account, no API keys to manage. The monthly quota is included in your plan.

Ready to put AI inside WhatsApp?

Five minutes to set up, seven days free, no credit card. Your team will thank you.

Start free trialSee pricing

Want AI even further?

Connect Claude, ChatGPT or any MCP-compatible agent for full agentic automation of your WhatsApp inbox.

MCP ServerClaude integrationChatGPT integration