Automatic replies are a useful Wassenger tool that allows you to respond automatically to customers contacting your WhatsApp number in different scenarios. Today we’ll show you how to configure an automatic call rejection and reply message when you receive a call from customers on WhatsApp.
In case you need inspiration to compose your automatic replies, make sure you check this article.
🤩 🤖 Wassenger is a complete communication platform and API solution for WhatsApp. Explore more than 100+ API use cases and automate anything on WhatsApp by signing up for a free trial and getting started in minutes!
Requirements
- Connect your WhatsApp number on Wassenger: free trial available
Where to find the automatic replies tool on Wassenger
- In Wassenger’s number dashboard, click on the settings icon of the number where you want to use the automatic replies.
- By clicking on each section title, you can open or close the section itself.
- On the right side of the automatic replies title bars, you can find a switch icon that allows you to activate and deactivate each type of automatic reply quickly. The switch is also useful to see rapidly what automatic replies are currently active at a glance.
🤩 🤖 Wassenger is a complete API solution for WhatsApp. Sign up for a 7-day free trial and get started in minutes!
How to configure an automatic reply when you receive a call
- Click on the “Calls not available” title bar to display the section and compose your message as described above in the “How to configure welcome message” paragraph.
- To automatically reject incoming calls, you can select this option.
- Optionally, select one or multiple labels that should be added to the user’s chats when the automatic reply is triggered. This may help you better categorize and identify chats from users who tried to call you.
- Optionally, exclude specific contacts from a list of recipients that you have defined earlier by typing the complete phone number including the country code:
+12345678909. - If you want to see how your message looks like for your customers, you can click on “Send test message” and you will receive it to your phone number. Note: no matter what you have defined as the recipients list of the message, you will be the only one to receive the test message.
- Click on “Enable automatic reply” to activate this automatic reply.
🤩 🤖 Wassenger is a complete API solution for WhatsApp. Sign up for a 7-day free trial and get started in minutes!
FAQs about automatic replies
How can I see whether a message in a chat has been written by a person in my team or it’s an automatic reply?
Within the chat, an automatic reply message is marked with a special icon representing a robot
If a new chat comes in and it’s replied automatically, will it be marked as read and answered?
No, the new chat that comes in and gets an automatic reply will be marked as not read and it will show that it contains new messages that need your team’s attention.
Are automatic replies a chatbot?
Not exactly, although they serve the similar purpose of automating the messages that a business sends to a customer in a web chat session, an automatic reply is limited to just one message in one of the specific situations described above, that is: to welcome customers, to inform that the customer’s message has reached the business outside of their support hours, and to follow up with a previous conversation.
Automatic replies do not need a complicated dialogue flow and the customer understands that they are receiving an automatic message (that is not a personalized one) for a specific and limited reason.
How does it differ from the WhatsApp Business built-in tool?
Firstly, WhatsApp Business has only two kinds of automatic replies: greetings and away messages. Our automatic replies tool offers follow-up messages as well, which are a potent asset for engaging with customers even after a conversation.
Secondly, our tool offers an uncomplicated yet precise interface to define with a much higher level of detail the recipient list and the timing of your automatic messages.
Additionally, unlike WhatsApp Business, with Wassenger you can also conveniently include images in your automatic replies.
