WhatsApp Business API
Choose a WhatsApp Business API provider around your team.
An inbox for people. Automation for repeat questions. An API for your tools. Compare what your business actually needs.
Wassenger · team inboxIllustrative example
WhatsApp · Customer
Assigned to Sales
Private team note
Order enquiry · next: check the details
One conversation, a clear owner and the next step. Configure automation separately in a compatible plan.
What to compareStart with the work you need to do.
Team inbox
People answer and hand off customer conversations.
Configured automation
Test replies and routing for your repeat workflows.
API and integrations
Connect your business tools with the required technical setup.
Test the work your team actually does.
| Your priority | In Wassenger | What to verify |
|---|---|---|
| Shared conversations | Assign chats, use departments and keep internal notes. | Try a handoff between two teammates. |
| Automation | Configure replies and routing with Flows; test the result before activation. | Check the required plan and who maintains the rules. |
| Customer context | Contact fields, labels and notes beside the conversation. | Check which information your team needs at hand. |
| Total cost | Plans have specific capabilities and limits; Meta messaging charges may also apply. | Compare subscription, users, usage, extras and messaging charges. |
Two costs to compare.
Meta messaging charges
Meta does not charge for service messages within the 24-hour customer service window, or utility messages sent in response to users within that window. Other charges depend on category and market.
Read Meta’s current pricingYour platform plan
Compare users, capabilities, usage limits and extras. Wassenger’s current plans explain what is included.
See current plansBefore you decide
How do we choose a provider?
Start with your workflow, number eligibility and total cost. Test the inbox, automation and integrations your team needs before committing.
Are all WhatsApp messages charged?
No. Meta does not charge for service messages within the 24-hour customer service window, or utility messages sent in response to users within that window. Check the current Meta rates for other categories and markets.
Does the platform subscription cover every feature?
Capabilities and limits depend on the plan. Review users, automation, campaigns, AI and API usage, alongside applicable Meta messaging charges.