A customer needs to talk. Keep it in WhatsApp.
For teams with an eligible WhatsApp Business API number: handle voice calls alongside the customer’s chat.
Check calling for my numberOpen the setup guideJordanWhatsApp
Hi! Any update on my order?
Receive customer calls
Keep calls with the conversation
Context from the WhatsApp chat
Chat and voice, with the same context.
Your team can handle a call from the inbox and review it with the conversation. For an outgoing call, the customer must grant permission first.
Receive customer calls
Request permission before calling
Keep calls with the conversation
Before you connect
Calling requires an eligible official API number, enabled calling and Meta’s requirements. QR and coexistence connections do not support it. Availability and outgoing charges depend on Meta.
Your team can handle a call from the inbox and review it with the conversation. For an outgoing call, the customer must grant permission first.
Meta · WhatsApp Business CallingOpen the setup guideBefore you connect
Can I use calling with a QR connection?
Calling needs an eligible official WhatsApp Business API number. QR and coexistence connections do not support it. Check your account and Meta’s current requirements.
Can I call a customer straight away?
For an outgoing API call, the customer must grant calling permission first. Availability, permission limits and charges follow Meta’s rules.