Wassenger / Whato
Looking beyond Whato? Bring your team into WhatsApp.
Move from organizing contacts to sharing customer conversations. Give each chat a clear owner and keep the next step visible.
Wassenger · team inboxIllustrative example
WhatsApp · Customer
Assigned to Sales
Private team note
Quote requested · next: confirm requirements
One conversation, a clear owner and the next step. Configure automation separately in a compatible plan.
What to compareTest the work your team actually does.
| Your priority | In Wassenger | What to verify · Whato |
|---|---|---|
| Shared conversations | Assign chats, use departments and keep internal notes. | Try a handoff between two teammates. |
| Automation | Configure replies and routing with Flows; test the result before activation. | Check the required plan and who maintains the rules. |
| Customer context | Contact fields, labels and notes beside the conversation. | Check which information your team needs at hand. |
| Total cost | Plans have specific capabilities and limits; Meta messaging charges may also apply. | Compare subscription, users, usage, extras and messaging charges. |
Try first. Plan the change.
Check your number’s connection requirements and the plan you need.
Test a real conversation, a handoff and your configured automation.
Review data import and the transition with your team before switching.
Number eligibility, permissions and supported imports affect the transition.
Before you decide
What should we test first?
Choose one conversation your team handles every day. Test assignment, notes, follow-up and the automation you need.
Is every feature included in every plan?
No. Compare current plans and limits, including users, automation, campaigns and AI. WhatsApp Business Platform messaging charges are separate where applicable.
Will all my data and history move automatically?
Do not assume a complete transfer. Review connection requirements and supported import formats; validate the result before moving your team.