WhatsApp Business App Coexistence

Keep the Business app. Bring your team into WhatsApp.

An eligible WhatsApp Business number can connect to Wassenger while you keep using the Business app.

Create a free account Check compatibility first

One eligible business number

WhatsApp Business app

Hey, could someone help with my order?

Wassenger · shared inbox

Sure. Our team will pick up the details from here.

Simplified example of an eligible connection. App features and API features have different limits.

One number, two ways to work.

Use the Business app on your phone and the shared inbox for your team. Configure any AI or Flow separately on a compatible plan.

WhatsApp Business app

In the Business app

Your team

In the shared inbox

How it works

Check your number’s eligibility in the connection flow.
Follow the Meta connection steps shown in Wassenger.
Check messages and available history before putting your team to work.

Feature comparison

Feature	WhatsApp Business app	Wassenger · shared inbox
Where you reply	In the Business app	In the shared inbox
Conversation history	Review it in the app	Import depends on scope and permissions

History import depends on your permission, Meta’s supported range and a successful sync. It does not mean every chat, attachment or app feature is imported.

Check compatibility first

An active WhatsApp Business app number eligible for coexistence.
Access to the Business app and the permissions requested during setup.
Review Meta availability and restrictions for your number.

Features and limits depend on your plan and connection. API voice calls are not supported on coexistence numbers in Wassenger.

Compare current platform plans and applicable Meta messaging fees before connecting.

See platform plans

Frequently Asked Questions

Will my entire history appear in Wassenger?

Do not assume a complete import. Review history-sharing options during setup and check what synced successfully before relying on it.

Will this work with every number?

No universal eligibility is promised. The connection flow checks the number and Meta requirements. An existing API-only number is a different setup from a Business app connection.

How long does connection take?

It depends on eligibility, permissions and synchronization. Follow the setup flow and check the connection before sending customer messages.