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WhatsApp Business Calling

WhatsApp calls that ring your whole team.

For teams that answer customers on WhatsApp: calls to your existing number ring your shared inbox, first to pick up takes it. Plans from $39.90/month.

Try Wassenger free for 7 daysHow it works
  • Incoming calls: no charge from Meta, no calling fee from us
  • Calls you make: Meta bills talk time
  • Works on WhatsApp Business API numbers
  • 7-day free trial, no credit card, cancel anytime

What calling needs

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The problem

On the phone, your customer starts over.

When a customer wants to talk, the call leaves your inbox for a phone line that can’t see the chat. They repeat everything, and nothing is logged next to the conversation.

How it works

Ring the number’s owner or the whole team.

Calls come into the shared inbox your team uses for WhatsApp chats. The first to accept takes the call, with the conversation in front of them.

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What changes

Missed calls wait. Calls are logged.

Calls stay in the inbox with your chats: a queue for the ones you missed, and a log on each contact. On Enterprise, you also choose who can answer, make and view calls.

  • Callback queue

    Missed calls wait in the callback queue until someone calls back.

  • Call history

    Calls are logged on the contact: who answered, for how long, the outcome and notes. Filter by agent, status or direction.

  • Call settings

    Set call hours, pause incoming calls or hide the call button. Add “Call on WhatsApp” buttons to your templates.

  • Call requests

    Send a call request in the chat. Once the customer accepts, you can call them from the inbox for up to 7 days.

Pricing

Incoming calls: no charge from Meta, no calling fee from us.

Here’s what you do pay and who bills it, under Meta’s rules as of September 2026.

Calls your customers make

Meta doesn’t charge you for calls your customers make. They call you from WhatsApp on their phone.

Calling on Wassenger

Wassenger adds no per-call or per-minute fee. Calling is included in every plan, from $39.90/month on Professional.

Calls you make

Meta bills talk time in 6-second steps, at the rate for your customer’s country. A call request is billed as a WhatsApp message and, outside a 24-hour chat window, must be a template.

See Meta’s calling ratesCall requests are priced like messages
Setup

Nothing to install. Check three things.

No SIP, no phone system, no second app. With these three in place, turn on calling in Call settings. Business numbers from the US, Canada, Egypt, Vietnam or Nigeria can receive calls but can’t make them (Meta’s rule).

  • A WhatsApp Business API number

    Not one shared with the WhatsApp Business app: Meta doesn’t support calls there.

  • A Meta messaging limit of 2,000 or more

    The number of different customers your business can start conversations with every 24 hours. Meta sets it, not your plan, and verifying your business raises it to 2,000.

  • A browser and a microphone

    Agents answer with the inbox open in a tab. For calls you make, add a payment method to your WhatsApp account.

Why Wassenger

An official Meta Business Partner, hosted in the EU.

Calls run on Meta’s official WhatsApp Business Calling API. We host in ISO/IEC 27001 data centres in the EU, under GDPR.

5,000+businesses on Wassenger
90countries
99.95%uptime SLALive status
FAQ

Frequently asked questions

Cost, setup, and what calling can and can’t do.

Are WhatsApp Business calls free?
Calls your customers make to you are free: Meta doesn’t charge them, and Wassenger adds no calling fee. Calls you make are billed by Meta for talk time, in 6-second steps, at the rate for your customer’s country. A call request is a WhatsApp message, billed at Meta’s messaging rates; outside a 24-hour chat window it must be a template. These are Meta’s rules as of September 2026, and Meta may change them.
How many calls can we take at once?
One simultaneous call per number on Professional, three on Business, ten on Enterprise.
Do I need a new number or a phone line?
No. Calls use the WhatsApp Business API number you already chat from. A number shared with the WhatsApp Business app (coexistence) can’t take calls, because Meta doesn’t support calling on it.
What do my agents need?
A computer with a browser, a microphone or headset, and the Wassenger inbox open in a tab. Calls ring in the web inbox, not in the mobile app.
Can we call our customers?
Yes, once they accept a call request you send from the chat; then you can call them for up to 7 days. Meta allows 1 request per 24 hours and 2 per 7 days. Business numbers from the US, Canada, Egypt, Vietnam or Nigeria can receive calls but can’t make them (Meta’s rule).
Can I choose who answers and makes calls?
On Enterprise, yes. Choose who can answer and make calls (all chats, saved contacts or assigned chats) and who can view them (all calls or only their own).
What happens if nobody answers?
Missed calls wait in the callback queue until someone calls back. If many calls go unanswered, Meta may hide your call button, so set call hours or pause calls when nobody can pick up.
Can customers call from WhatsApp on a computer?
No. Customers call from WhatsApp on their phone; WhatsApp Web and Desktop can’t call businesses.
Can I record calls or make video calls?
No. Calls are voice only, and they aren’t recorded.
Is this the official WhatsApp API?
Yes. Calling runs on Meta’s official WhatsApp Business Calling API, and Wassenger is an official Meta Business Partner.

Let customers call you from their chat.

Join thousands of businesses in 90 countries on Wassenger.

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Calling stays off until you turn it on. Customers only see a call button once you do.

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